Auto Glass Week Educational Program
Sponsored By: 

Attention AGSC/NWRD Members: Members of the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) can receive continuing education credits for several of the seminars taking place during the event. Look for the Continuing Education Unit (CEU) designation next to those sessions that qualify.

Monday, June 7

7:00 a.m. – 7:45 a.m.
Morning Coffee with … Nick St. Denis
Join Nick St. Denis, director of research for Key Media & Research, for a discussion on the auto glass replacement market. St. Denis will cover key indicators of auto glass demand and trends impacting the industry. He will provide information on expected regional demand as well.
Speaker: Nick St. Denis is the director of the research division at Key Media & Research (KMR), a glass industry in-formation provider based in suburban Washington D.C. A former editor at KMR’s AGRR™ magazine, St. Denis has conducted numerous research projects for auto glass and glass-related companies. He currently is a candidate for a Masters’ Degree in Survey Research with a concentration in the glass industry from the University of Connecticut.

8:00 a.m. – 8:45 a.m.
Auto Glass Week Opening Session
Come for an overview of all that Auto Glass Week June 7-9 has to offer, along with an update from each of the sponsoring organizations about their current and new initiatives.
Speakers: Debra Levy, publisher of AGRR™ magazine; Mike Schenian, Auto Glass Safety Council; Gary Hart, executive director of the Independent Glass Association; and Linda Rollinson, president, National Windshield Repair Division.

9:00 a.m. – 9:45 a.m.
Quality Issues Part 1: Counterfeit Glass (CEU)
How widespread is counterfeit glass? How do you identify it? Where does it come from? OEMs have worked together over the past ten years or so to stop counterfeit glass from making its way here. Learn from a representative from the Ford Brand Protection Team (which includes Carlex), how it has banded together with an independent agency, and other OEMs, to stop glass counterfeiters in their tracks. Still, some product does make its way here—find out how you can spot the counterfeit glass.
Speaker: Jason Kosofsky is a member of the Ford Brand Protection Team and a counterfeit subject matter expert.

9:00 a.m. – 9:45 a.m.
Industry Roundtables
Always a favorite, the industry roundtables are back. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

10:00 a.m. – 10:45 a.m.
OE vs Aftermarket Glass (CEU)
What is the real difference between OE and aftermarket glass? How does this make a difference when dealing with insurers, what do you have to use based on positions from the car makers? How does calibration fit into all of this? Find out the answers to all this and more during this special panel discussion composed of glass makers and distributors.
Speakers: Paul Anaya, vice president of sales and marketing for Mygrant; Bill George, director of business planning at Pilkington NSG, and Jim Ricci, business development manager, US ARG at Vitro. The session will be moderated by AGRR publisher, Debra Levy.

11:00 a.m. – 11:30 a.m.
Making Customers for Life (CEU)
Attracting customers for life means building your value and communicating well with them. This starts early on in every customer interaction, and it has a direct link to overcoming. This session will teach you how to build value for your customers—and how it will help grow your own business as a result.
Speaker: Shiloh Spoo, president of GlasWeld.

11:30 a.m. – 12:00 p.m.
Profiting More from Repair (CEU)
This hard-hitting session will show you how to move toward great growth and profit from repairs. It will discuss ways to achieve more profit, how to conduct repairs in the age of ADAS and offer a number of strategies from people who know.
Speakers: Linda Rollinson, president of the National Windshield Repair Division (formerly NWRA); Korey Gobin, sales manager at Delta Kits; and Rich Campfield, president of UltraBond Inc.

1:00 p.m. – 2:30 p.m.
Keynote: You Say More Than You Think When It Comes to Sales
If you think this is another general business seminar, think again. This session will leave you with strong concrete ways to assess customers and suppliers to increase sales and lower costs. Janine Driver, a former federal law enforcement officer and CEO of the Body Language Institute, will serve as Auto Glass Week’s keynote speaker. See why this amazing speaker always leaves her audiences talking and wanting more. You likely know at least one person who easily connects with almost everyone she or he meets. These natural rapport-builders are able to create a sense of trust and understanding almost instantly. Imagine how powerful it would be to your professional (and personal) life if you knew the verbal and non-verbal secrets that the greatest leaders, top sales people, and highly regarded corporate titans use regularly to break down barriers to and build up trust. Throughout this session Janine will teach you essential methodologies on reading and using body language for your advantage. Whether you are looking to influence others, seize opportunity, establish rapport, negotiate business deals or detect deception, these helpful guidelines from Janine is not to be missed.
Speaker: Janine Driver is the CEO of the Body Language Institute, an exclusive certification program that provides companies and leaders the fastest way to save time and make money. She is also the New York Times best-selling author of “You Say More Than You Think,” and an international trainer and keynote speaker providing salespeople, professionals, and executives with cutting-edge, scientifically based communication tools on how to win new business, increase sales, improve selection of salespeople and staff, and generate a significant return on investment. She is a popular media guest, with appearances on shows including Dr. Oz Show, Anderson Cooper, NBC’s TODAY and NBC’s Weekend TODAY, FOX News, and CNN’s Larry King Live.

Tuesday, June 8

8:00 a.m. – 8:45 a.m.
Morning Coffee with … Jon Laski

Come early, grab a cup of coffee and learn one executives journey to the independent world. You will learn a bit of everything including how to market your business from the CEO at City Auto Glass.
Speaker: Jon Laski, CEO at City Auto Glass, in Minnesota.

9:00 a.m. – 9:45 a.m.
Industry Roundtables
Always a favorite, the industry roundtables are back for day two. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

9:00 a.m. – 9:30 a.m.
Emerging ADAS Technology (CEU)
Learn about a variety of new technology and how it will all fit into the cars of the future.
Speakers: Chuck Olsen, senior vice president of Automotive Technology Solutions for AirPro Diagnostics and Ronald Racine, Sales Training Manager North and Latin America for Snap-on Equipment of John Bean. The session will be moderated by AGRR publisher, Debra Levy.

9:30 a.m. – 10:45 a.m.
ADAS: Research, Training, Association Efforts & More (CEU)
With recalibration being an integral part of the auto glass installation process, learn from a variety of industry segments regarding the efforts of various associations, research organizations and those involved in training efforts.
Speakers: Emily Jackson is the marketing director for Mygrant Glass, and leads Mygrant’s ADAS training and technical team; George Lesniak is the director of ADAS sales and training for Autel; Chris Gutierrez, head of research and development at Protech Automotive Solutions, and part of the CIECA calibration committee; Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC ADAS committee; Bob Beranek, chair of the AGSC/AGRSS Standards Committee and Eric Newell, executive vice president for AirPro Diagnostics. The session will be moderated by AGRR editorial director Tara Taffera.

11:00 a.m. – 11:45 a.m.
Learn from Auto Glass Shops That Offer Calibration Services (CEU)
Last year’s panel discussion with auto glass shops who offered calibration services was a show hit. We will bring that format back again with new speakers who will address the variety of questions still associated with calibration. Moderated by AGRR editorial director Tara Taffera, with plenty of time for questions from attendees.
Speakers: Barry Lintner, owner at Lloyd’s Glass, and Correct Calibration Services; George Weller, president of Zenith Auto Glass, Jesus “Chris” Gutierrez, director of technology and innovation at Protech Automotive Solutions and Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station.

11:15 a.m. – 12:15 p.m.
Joint Session: Planning for Succession for Your Business
If you think this session is for those getting ready to sell their business, you’d be mistaken. It’s for owners and managers at any point in their business trajectory who want to take steps now to grow a profitable and highly marketable company later. “This is the seminar I wish I’d attended when I started out,” said one previous attendee. You won’t want to miss it.

12:00 p.m. – 1:00 p.m.
Crisis Aftermath: Lessons from COVID (CEU)
Join a panel of auto glass executives who will share what they learned from COVID, and how those lessons will help lead them into the future. What were the most important items they learned from the crisis? How did they motivate themselves in difficult times? What worked and what didn’t? What changes will last beyond the pandemic and how are companies preparing differently for the next big crisis?
Speakers: Ted Andersen, vice president of franchising at NOVUS Inc.; Jon Laski, CEO at City Auto Glass; and Peter Brown, president, Tiny and Sons Auto Glass. The session will be moderated by AGRR publisher, Debra Levy.


Wednesday, June 9

8:00 a.m. – 9:00 a.m.
Quality Glass Part 2: How to Ensure Correct Glass Parts (CEU)
From defective glass to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more.
Speakers: Josh Schwermer, chief technology officer at Glass Mechanix, Jennifer Curbow, CSR specialist of Novus Glass and George Weller, president of Zenith Auto Glass. The session will be moderated by AGRR publisher, Debra Levy.

9:15 a.m. – 10:30 a.m.
Industry Disruptions: What They Are and How They Will Change the Industry
By attending this session attendees will be introduced to six technologies and trends such as Artificial Intelligence (AI), EV’s, connected cars and others that are disrupting the auto insurance and auto glass repair and replacement industries.
Speaker: Frank Terlep,  CEO  of  Autotechcelerators,  has  worked  for  more  than  40  years  in  the  automotive  industry  and  has  been  at  the  forefront  of  auto  and  collision  technologies  since  the  mid-1980s.  Frank’s first technology business was launched in 1984 with a $100,000 investment from an angel investor where Frank developed one of the first software applications for the automotive aftermarket industry. Since then Frank has helped design and launch the industry’s first  Windows  based  estimating  and  management  system,  the  first  online  parts  procurement  platform,  the  first  mobile  app  and  digital marketing platform as well as an industry-leading remote scanning and calibration software platform. Today, Frank is a published author of a new book, “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and the CEO of Auto Techcelerators, LLC, that has developed Test Drive CoPilot™, a new platform that will change the way test drives are performed, managed and documented forever and Calibration CoPilot™, a way to manage and document ADAS calibrations.

1:00 p.m. – 3:00 p.m.
Joint Session: Workshop for Newcomers
If you are fairly new to the industry, and want to gain content geared directly to you then this session is for you. Learn from seasoned executives who can share their knowledge from successes to failures, challenges and overcoming it all.
Speakers: Keith Beveridge operates Beveridge Consulting which specializes in strategy development, marketing and operational review. He is a former senior vice president of Novus. Lyle Hill is president of Keytech North America and®. Lyle has more than 50 years of experience in the glass and metal industry, including ownership of one of the country’s top ten glazing contractors. 

Auto Glass Week educational program is subject to change.