Don't Miss a Thing

  • Tuesday Tuesday, September 13, 2022
  • Wednesday Wednesday, September 14, 2022
  • Thursday Thursday, September 15, 2022
  • Friday Friday, September 16, 2022
  • Henry B. González Convention Center
12:00 PM - 06:00 PMSponsor Registration Open (Hall 4 West Registration Area)
12:00 PM - 06:00 PMSponsor Move-In (Hall 4)
02:00 PM - 07:00 PMCompetitor Check-in, Badge Pick-up and Vehicle Selection
03:00 PM - 03:30 PMAuto Glass Technician Competition (AGTO) Mandatory Competitor Meeting
03:30 PM - 05:00 PMAuto Glass Technician Competition (AGTO) Preliminary Judging
03:30 PM - 04:00 PMWindshield Repair Competition (WRO) Competitor Meeting
04:00 PM - 05:00 PMWindshield Repair Competition (WRO) Preliminary ROLAGS Testing
04:00 PM - 06:00 PMAttendee Registration Open (Hall 4 West Registration Area)
05:00 PM - 06:00 PMAuto Glass Technician Competition (AGTO) Preliminary Testing
  • Henry B. González Convention Center
07:00 AM - 06:00 PMRegistration Open for All (Hall 4 West Registration Area)
08:00 AM - 11:00 AMSponsor Move-In (Hall 4)
09:00 AM - 09:30 AMEducational Program: Welcome and Everything You Need to Maximize Your Conference Success

Learn about the multitude of events, how to best schedule your time, maximize your return on investment, and who to ask if you have questions. This overview of Auto Glass Week will highlight the events you surely won’t want to miss.

09:30 AM - 10:00 AMEducational Program: Market Update, Including ADAS and Calibration Stats By Nick St. Denis

Start the ADAS Summit with a deep dive into the state of the auto glass market, including insights on the growth of calibration. How is recalibration work being done? What factors should you consider in fees, and more?

Speaker: Nick St. Denis is the director of research for Key Media & Research (KMR), a leading information provider to the glass industry and related markets. St. Denis has studied the market for much of the past decade and regularly works with industry businesses, conducting custom research projects for clients. He is currently in the University of Connecticut’s Master of Arts in Survey Research program. He holds a bachelor’s degree in journalism from the State University of New York at Plattsburgh.

10:00 AM - 11:00 AMEducational Program: Industry and Vehicle Disruption – Opportunity or Threat? By Frank Terlep

New vehicle technologies, new business models and technologies, industry consolidation, global events, and more are disrupting our business world as we know it. In virtually every industry changed by disruption, the net result has been market growth. Disruption can also lead to rapid growth through new market opportunities for industry incumbents and upstarts. By attending this
session, auto glass companies, owners, and employees will learn what they can do to turn these disruptions into opportunities! This seminar connects the dots for auto glass companies and explains how “connected” the glass in cars will be.

Speaker: Frank Terlep, CEO of Autotechcelerators, has worked for more than 40 years in the automotive industry and has been at the forefront of auto and collision technologies since the mid-1980s. Frank launched his first technology business in 1984 with a $100,000 investment from an angel investor, where he developed one of the first software applications for the automotive aftermarket industry. Since then, Frank has helped design and launch the industry’s first Windows-based estimating and management system, the first online parts procurement platform, the first mobile app, digital marketing platform, and a remote scanning and calibration software platform. Frank is the published author of “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and the CEO of Autotechcelerators. The company developed ADAS CoPilot™, Test Drive CoPilot™, and Calibration CoPilot™, solutions to help the glass industry estimate, calibrate and validate ADAS repairs and calibrations properly.

11:00 AM - 12:00 PMEducational Program: Yay or Nay – Starting a Separate Business for Calibration By Jacques Navant, Barry Lintner, Kris Griffin

With an increased number of auto glass shops offering calibration services, learn the pros and cons of forming a separate business entity for calibrations. Those who have gone this route will share why they did it, what they learned, and mistakes they made for you to avoid.

Speakers: Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station; Barry Lintner, owner, Correct Calibration Services; and Kris Griffin, owner, Calibrator of the Carolinas.

12:00 PM - 12:30 PMAuto Glass Calibration Competition Finalist Meeting
01:00 PM - 01:30 PMEducational Program: Windshield Repair and Calibration By Linda Rollinson; Korey Gobin

Can you perform a windshield repair when the damage is in view of the camera? What do you need to know about calibration and windshield repair? A panel of windshield repair experts will answer these questions and more.

Speakers: Linda Rollinson, owner of Superior Auto Glass of Tampa Bay, Inc. and Auto Glass Industry Services, Inc., and Korey Gobin, sales manager at Delta Kits Inc.

01:00 PM - 02:30 PMAuto Glass Calibration Competition Finals – Heat 1
01:00 PM - 06:00 PMExhibition Floor and Competitions Open (Hall 4)
01:30 PM - 01:45 PMEducational Program: Introducing the New AGSC Standard By Bob Beranek, Jacques Navant

Learn the details of the new AGSC standard and how to use this to improve your business.

Speaker: Bob Beranek, president of Automotive Glass Consultants and chair of the AGSC/AGRSS Standards Committee, and Jacques Navant, technical director, Don’s
Mobile Glass/The Calibration Station

01:30 PM - 02:25 PMWindshield Repair Competition (WRO) – Heat 1
01:45 PM - 02:15 PMEducational Program: Roll Call – Calibration-Related Legislation to Affect Your Business By Mike Schenia, Jacques Navant, Seth Maiman

Legislation regarding ADAS/calibration was introduced in Virginia and Massachusetts, and similar legislation is being considered in Arizona, Illinois, and Maryland. Some of the proposed language could negatively impact smaller, independent glass shops by reducing competition in the auto glass industry and negatively impacting safety. These bills are complex economic regulations that seek to regulate pricing, billing practices, and the relationships between the insurance company and the glass company. Learn the status of legislation in your state and how this could affect auto glass shops nationwide.

Speakers: Mike Schenian, president of the Auto Glass Safety Council™; Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC
ADAS committee; and Seth Maiman, director of legislative affairs for the Auto Glass Safety Council™

03:00 PM - 04:30 PMAuto Glass Technician Competition (AGTO) – Heat 1
03:00 PM - 04:30 PMAuto Glass Calibration Competition Finals – Heat 2
04:00 PM - 05:30 PMWelcoming Happy Hour
04:30 PM - 05:25 PMWindshield Repair Competition (WRO) – Heat 2
05:00 PM - 06:30 PMAuto Glass Calibration Competition Finals – Heat 3
  • Henry B. González Convention Center
07:00 AM - 06:00 PMRegistration Open for All (Hall 4 West Registration Area)
08:00 AM - 08:30 AMEducational Program: New Ways to Find Employees By Debra Levy

As demand for employees far exceeds supply, the traditional methods of building your workforce no longer works. Come hear some of the new and out-of- the-box strategies auto glass companies utilize to attract workers who stay.

Speaker: Debra Levy, president of Key Media & Research, publisher of AGRR magazine and its news service glassBYTEs.com.

08:30 AM - 09:15 AMEducational Program: From Technician to Owner – Your Path to Success By Aaron Bradford, Joshua Cal

You’ve mastered the art of installation, and now may be the time to open your own business. Are you ready to tackle the mountain of insurance-related paperwork, managing staff, and other challenges with the CEO title? Learn from those who have come before. Technicians turned owners willing to share their advice to help you succeed.

Speakers: Aaron Bradford is the owner and operator of Driftwood Auto Glass in Brunswick, Ga. He opened the business almost four years ago but has been in the auto glass industry for 20 years. Joshua Call started as an installer in Wyoming “many moons ago,” then worked for TechnaGlass before starting his own mobile business in 2019. He now has a brick and mortar location as well.

09:15 AM - 10:00 AMEducational Program: Bye Bye Brick and Mortar – Your Future Business is Mobile By David Owuori, Jon Laski, Aaron Bradford

Mobile locations require you to serve as master scheduler and meteorologist, to name a few skills. Most importantly, you must create a customer experience that keeps your vehicle owners coming back—and telling others about your superb service. Learn from three CEOS who have navigated this field for years and can share their best practices to ensure your success.

Speakers: David Owuori, owner at Kar-Glass in Carrolton, Texas. Jon Laski , CEO at City Auto Glass, with mobile locations serving Minnesota, Western Wisconsin, Northern Iowa, and Central and Southern Florida. Aaron Bradford, owner and operator of Driftwood Auto Glass in Brunswick, Ga. He opened the business almost four years ago and has been in the auto glass industry for 20 years.

10:00 AM - 10:45 AMEducational Program: Young Guns – Meet Your Future Employee—and the Next Generation of Auto Glass Specialists By Jorge Sandoval, Jennifer Curbow, Nick Khongkeo

Whether it’s an auto glass technician, a customer service representative, or a company owner, learn why the under-35 set views auto glass as a viable career. They’ll share how you can attract young people to your company—and keep them there. Find out what they want from an employer and how the younger generation can be a valuable asset to your business.

Speakers: Jorge Sandoval, owner of KD Auto Glass in Moreno Valley, Calif. Jennifer Curbow, customer service representative at NOVUS Glass in Kennewick, Wash. Nick Khongkeo, auto glass technician at Onsite Autoglass in Riverside, Calif.

11:00 AM - 12:00 PMKeynote Speech by Mike Rowe

Emmy-winning host, best-selling author, executive producer, and trades advocate Mike Rowe will be the keynote speaker at Auto Glass Week™ 2022 at the Henry B. González Convention Center on September 15. Rowe is one of the nation’s most respected leaders of championing vocations through series such as Dirty Jobs and Somebody’s Gotta Do It. He has held countless interviews speaking about the skills gap and the importance of trades.

During Thursday’s Keynote, Mike Rowe will discuss his insights, thoughts, and lessons learned while apprenticing on 300 “dirty” jobsites. Attendees of Auto Glass Week will have the opportunity to ask questions that Rowe will answer during his presentation. This keynote is supported by sponsor XYG North America.

 

12:15 PM - 01:15 PMEducational Program: Roundtables are Back – Swap Advice and Brainstorm Solutions

Always a popular event, join your peers and discuss various topics from how to get paid by insurers, calibration challenges and advice, tips for finding and retaining employees, and more.

01:00 PM - 06:00 PMExhibition Floor and Competitions Open (Hall 4)
01:00 PM - 02:30 PMAuto Glass Technician Competition (AGTO) – Heat 2
03:00 PM - 03:55 PMWindshield Repair Competition (WRO) – Heat 3
04:00 PM - 05:30 PMNetworking Cocktail Party
05:00 PM - 06:30 PMAuto Glass Technician Competition (AGTO) – Heat 3
  • Henry B. González Convention Center
07:00 AM - 06:00 PMRegistration Open for All (Hall 4 West Registration Area)
07:30 AM - 10:30 AMNational Windshield Repair Division (NWRD) Certification Training
07:30 AM - 08:00 AMAuto Glass Customer Service Representative (CSR) Competition Finalist Meeting
08:00 AM - 09:00 AMEducational Program: Working with Other Auto-Related Companies to Drive Business By Mars Shah

Cultivating relationships with body shops, auto dealers, and fleet services to drive business to your shop can be the keys to new and expanded business. Learn the challenges and rewards and the right questions to ask when pursuing these partnerships. You’ll learn how to choose the new market that’s right for you.

Speakers: Mars Shah sits on the Driven Brand’s leadership team as president of Driven Glass, a company that delivers a digital, mobile, and in-store experience to its customer base across North America. He holds expertise in digitally transforming B2B and B2C companies.

09:00 AM - 10:00 AMEducational Program: Cybercrime – How to Stay Safe Against Ransomware Shutdowns and Other Threats By Jeff Lanza

When a prominent auto glass supplier was hacked in January 2022, taking down its ordering system for weeks, it was proof that no company is immune to cyberattacks. A 20-year FBI veteran and security expert uses real-life examples of the latest hacks, security breaches, and computer scams to demonstrate how cybercrime occurs and what countermeasures we can take to combat the innovations of criminals. Auto glass businesses of all sizes can learn how to protect themselves from this new crime.

Speaker: Jeff Lanza served as an FBI Special Agent for more than 20 years, during which he investigated cybercrime, organized crime, human trafficking, and terrorism. Lanza has lectured at Harvard and Princeton Universities and written two highly reviewed books. He is featured in a Netflix documentary about the FBI, and he often appears on national television news programs where he talks about the growing threat of cybercrime.

09:00 AM - 10:00 AMAuto Glass Customer Service Representative (CSR) Competition – Finals
10:00 AM - 02:00 PMExhibition Floor and Competitions Open (Hall 4)
10:30 AM - 12:00 PMAuto Glass Technician Competition (AGTO) – Finals
12:30 PM - 01:40 PMWindshield Repair Competition (WRO) – Finals
02:00 PM - 05:00 PMAuto Glass Safety Council (AGSC) Certification Training
02:00 PM - 06:00 PMSponsor Move-Out (Hall 4)
06:00 PM - 06:30 PMCompetitor Medals Pick-up Window
06:30 PM - 08:30 PMClosing Event and Awards (optional, additional purchase required)
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