Don't Miss a Thing

  • Sunday Sunday, June 6, 2021
  • Monday Monday, June 7, 2021
  • Tuesday Tuesday, June 8, 2021
  • Wednesday Wednesday, June 9, 2021
  • Thursday Thursday, June 10, 2021
  • OCCC
12:00 PM - 06:00 PMAuto Glass Week™ Registration Open
12:00 PM - 06:00 PMSponsor Move-In
02:00 PM - 07:00 PMAuto Glass Week™ Competitor Check-in, Badge Pick-up and Vehicle Selection

AGTO, WRO and Calibration Competitions

03:00 PM - 03:30 PMAuto Glass Technician Competition (AGTO) Mandatory Competitor Meeting

AGTO Competition

03:30 PM - 05:00 PMAuto Glass Technician Competition (AGTO) Preliminary Judging

AGTO Competition

03:30 PM - 04:00 PMWindshield Repair Competition (WRO) Mandatory Competitor Meeting

WRO Competition

04:00 PM - 05:00 PMWindshield Repair Competition (WRO) Competitor ROLAGS™ Testing

WRO Competition

05:00 PM - 06:00 PMAuto Glass Technician Competition (AGTO) Preliminary Testing

AGTO Competition

Please note schedule is tentative and subject to change.
  • OCCC
06:00 AM - 07:00 PMAuto Glass Week™ Registration Open
07:00 AM - 02:30 PMEducational Program – Sponsored by XYG

Auto Glass Week Educational Program
Sponsored By:  

Attention AGSC/NWRD Members: Members of the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) can receive continuing education credits for several of the seminars taking place during the event. Look for the Continuing Education Unit (CEU) designation next to those sessions that qualify.

07:00 AM - 07:45 AMMorning Coffee with … Nick St. Denis

Morning Coffee with … Nick St. Denis
Join Nick St. Denis, director of research for Key Media & Research, for a discussion on the auto glass replacement market. St. Denis will cover key indicators of auto glass demand and trends impacting the industry. He will provide information on expected regional demand as well.
Speaker: Nick St. Denis is the director of the research division at Key Media & Research (KMR), a glass industry in-formation provider based in suburban Washington D.C. A former editor at KMR’s AGRR™ magazine, St. Denis has conducted numerous research projects for auto glass and glass-related companies. He currently is a candidate for a Masters’ Degree in Survey Research with a concentration in the glass industry from the University of Connecticut.

08:00 AM - 11:00 AMSponsor Move-In
08:00 AM - 08:45 AMAuto Glass Week Opening Session and Awards

Auto Glass Week Opening Session and Awards
Come for an overview of all that Auto Glass Week June 7-9 has to offer, along with an update from each of the sponsoring organizations about their current and new initiatives.
Speakers: Debra Levy, publisher of AGRR™ magazine; Mike Schenian, Auto Glass Safety Council; Gary Hart, executive director of the Independent Glass Association; Linda Rollinson, president, National Windshield Repair Division; and Jean Pero, vice president of the AGSC and chair of the Credentialing Committee.

09:00 AM - 09:45 AMQuality Issues Part 1: Counterfeit Glass (CEU)

Quality Issues Part 1: Counterfeit Glass (CEU)
How widespread is counterfeit glass? How do you identify it? Where does it come from? OEMs have worked together over the past ten years or so to stop counterfeit glass from making its way here. Learn from a representative from the Ford Brand Protection Team (which includes Carlex), how it has banded together with an independent agency, and other OEMs, to stop glass counterfeiters in their tracks. Still, some product does make its way here—find out how you can spot the counterfeit glass.
Speaker: Jason Kosofsky is a member of the Ford Brand Protection Team and a counterfeit subject matter expert.

09:00 AM - 09:45 AMIndustry Roundtables

Industry Roundtables
Always a favorite, the industry roundtables are back. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

10:00 AM - 10:45 AMOE vs Aftermarket Glass (CEU)

OE vs Aftermarket Glass (CEU)
What is the real difference between OE and aftermarket glass? How does this make a difference when dealing with insurers, what do you have to use based on positions from the car makers? How does calibration fit into all of this? Find out the answers to all this and more during this special panel discussion composed of glass makers and distributors.
Speakers: Paul Anaya, vice president of sales and marketing for Mygrant; Mark Hurst, supply chain manager for VITRO®, and additional speakers to be announced. Check autoglassweek.com for the latest session and speaker up-dates.

11:00 AM - 11:30 AMMaking Customers for Life (CEU)

Making Customers for Life (CEU)
Attracting customers for life means building your value and communicating well with them. This starts early on in every customer interaction, and it has a direct link to overcoming. This session will teach you how to build value for your customers—and how it will help grow your own business as a result.
Speaker: Shiloh Spoo, president of GlasWeld.

11:30 AM - 12:00 PMProfiting More from Repair (CEU)

Profiting More from Repair (CEU)
This hard-hitting session will show you how to move toward great growth and profit from repairs. It will discuss ways to achieve more profit, how to conduct repairs in the age of ADAS and offer a number of strategies from people who know.
Speakers: Linda Rollinson, president of the National Windshield Repair Division (formerly NWRA); Korey Gobin, sales manager at Delta Kits; and Rich Campfield, president of UltraBond Inc.

01:00 PM - 01:30 PMAuto Glass Calibration Competition Mandatory Finalist Meeting      

Calibration Competition

01:00 PM - 02:30 PMKeynote: You Say More Than You Think When It Comes to Sales

Keynote: You Say More Than You Think When It Comes to Sales
If you think this is another general business seminar, think again. This session will leave you with strong concrete ways to assess customers and suppliers to increase sales and lower costs. Janine Driver, a former federal law enforcement officer and CEO of the Body Language Institute, will serve as Auto Glass Week’s keynote speaker. See why this amazing speaker always leaves her audiences talking and wanting more. You likely know at least one person who easily connects with almost everyone she or he meets. These natural rapport-builders are able to create a sense of trust and understanding almost instantly. Imagine how powerful it would be to your professional (and personal) life if you knew the verbal and non-verbal secrets that the greatest leaders, top sales people, and highly regarded corporate titans use regularly to break down barriers to and build up trust. Throughout this session Janine will teach you essential methodologies on reading and using body language for your advantage. Whether you are looking to influence others, seize opportunity, establish rapport, negotiate business deals or detect deception, these helpful guidelines from Janine is not to be missed.
Speaker: Janine Driver is the CEO of the Body Language Institute, an exclusive certification program that provides companies and leaders the fastest way to save time and make money. She is also the New York Times best-selling author of “You Say More Than You Think,” and an international trainer and keynote speaker providing salespeople, professionals, and executives with cutting-edge, scientifically based communication tools on how to win new business, increase sales, improve selection of salespeople and staff, and generate a significant return on investment. She is a popular media guest, with appearances on shows including Dr. Oz Show, Anderson Cooper, NBC’s TODAY and NBC’s Weekend TODAY, FOX News, and CNN’s Larry King Live.

02:00 PM - 02:55 PMWindshield Repair Competition (WRO) – Heat 1

WRO Competition

02:00 PM - 03:30 PMAuto Glass Calibration Competition Finals – Heat 1

Calibration Competition

02:00 PM - 07:00 PMAuto Glass Week™ Exhibition Floor and Competitions Open
02:30 PM - 04:00 PMAuto Glass Technician Competition (AGTO) – Heat 1

AGTO Competition

04:00 PM - 05:30 PMAuto Glass Calibration Competition Finals – Heat 2

Calibration Competition

05:00 PM - 05:55 PMWindshield Repair Competition (WRO) – Heat 2

WRO Competition

05:00 PM - 06:30 PMWelcoming Cocktail Party
06:00 PM - 07:30 PMAuto Glass Calibration Competition Finals – Heat 3

Calibration Competition

  • OCCC
06:00 AM - 06:00 PMAuto Glass Week™ Registration Open
08:00 AM - 01:00 PMEducational Program – Sponsored by XYG

Auto Glass Week Educational Program
Sponsored By:  

Attention AGSC/NWRD Members: Members of the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) can receive continuing education credits for several of the seminars taking place during the event. Look for the Continuing Education Unit (CEU) designation next to those sessions that qualify.

08:00 AM - 08:45 AMMorning Coffee with … Jon Laski

Morning Coffee with … Jon Laski
Come early, grab a cup of coffee and learn everything from how to market your business, and more, from this senior auto glass executive who currently serves as CEO at City Auto Glass.
Speaker: Jon Laski, CEO at City Auto Glass, in Minnesota.

08:00 AM - 06:00 PMAuto Glass Week™ Exhibition Floor and Competitions Open (Main Hours 1:00 p.m. – 6:00 p.m.)
09:00 AM - 09:45 AMIndustry Roundtables

Industry Roundtables
Always a favorite, the industry roundtables are back for day two. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

09:00 AM - 09:30 AMEmerging ADAS Technology (CEU)

Emerging ADAS Technology (CEU)
Learn about a variety of new technology and how it will all fi t into the cars of the future.
Speakers: Chuck Olsen, senior vice president of Automotive Technology Solutions for AirPro Diagnostics; and additional speakers to be added.

09:30 AM - 10:45 AMADAS: Research, Training, Association Efforts & More (CEU)

ADAS: Research, Training, Association Efforts & More (CEU)
With recalibration being an integral part of the auto glass installation process, learn from a variety of industry segments regarding the efforts of various associations, research organizations and those involved in training efforts.
Speakers: Emily Jackson is the marketing director for Mygrant Glass, and leads Mygrant’s ADAS training and technical team; George Lesniak is the director of ADAS sales and training for Autel; Chris Gutierrez, head of research and development at Protech Automotive Solutions, and part of the CIECA calibration committee; Jacques Navant, technical di-rector, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC ADAS committee; and Eric Newell, VP of field operations and business development for AirPro Diagnostics. The session will be moderated by AGRR editorial director Tara Taffera.

11:00 AM - 11:45 AMLearn from Auto Glass Shops That Offer Calibration Services (CEU)

Learn from Auto Glass Shops That Offer Calibration Services (CEU)
Last year’s panel discussion with auto glass shops who offered calibration services was a show hit. We will bring that format back again with new speakers who will address the variety of questions still associated with calibration. Moderated by AGRR editorial director Tara Taffera, with plenty of time for questions from attendees.
Speakers: Barry Lintner, owner at Lloyd’s Glass, and Correct Calibration Services; and Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station.

11:15 AM - 12:15 PMJoint Session: Planning for Succession for Your Business

Joint Session: Planning for Succession for Your Business
If you think this session is for those getting ready to sell their business, you’d be mistaken. It’s for owners and managers at any point in their business trajectory who want to take steps now to grow a profitable and highly marketable company later. “This is the seminar I wish I’d attended when I started out,” said one previous attendee. You won’t want to miss it.

12:00 PM - 01:00 PMCrisis Aftermath: Lessons from COVID (CEU)

Crisis Aftermath: Lessons from COVID (CEU)
Join a panel of auto glass executives who will share what they learned from COVID, and how those lessons will help lead them into the future. What were the most important items they learned from the crisis? How did they motivate them-selves in difficult times? What worked and what didn’t? What changes will last beyond the pandemic and how are companies preparing differently for the next big crisis?
Speakers: Ted Andersen, vice president of franchising at NOVUS Inc.; Jon Laski, CEO at City Auto Glass; and Peter Brown, president, Tiny and Sons Auto Glass.

12:00 PM - 01:00 PMNWRD Luncheon (NWRD members only by Invite)
01:00 PM - 02:30 PMAuto Glass Technician Competition (AGTO) – Heat 2

AGTO Competition

01:30 PM - 02:25 PMWindshield Repair Competition (WRO) – Heat 3

WRO Competition

03:30 PM - 05:30 PMAuto Glass Safety Council™ Silent Charity Auction (final bids taken at 5:15 p.m. on the Exhibition Floor)

Silent Charity Auction

04:00 PM - 04:55 PMWindshield Repair Competition (WRO) – Heat 4

WRO Competition

04:00 PM - 05:30 PMNetworking Cocktail Party
04:30 PM - 06:00 PMAuto Glass Technician Competition (AGTO) – Heat 3

AGTO Competition

  • OCCC
06:00 AM - 02:00 PMAuto Glass Week™ Registration Open

Auto Glass Week™ Registration Open

07:00 AM - 10:00 AMAuto Glass Safety Council™ Technician Certification Training

Auto Glass Safety Council™ Technician Certification Training

07:30 AM - 08:00 AMAuto Glass Customer Service Representative (CSR) Competition Finalist Meeting

Auto Glass Customer Service Representative (CSR) Competition Finalist Meeting

08:00 AM - 10:30 AMEducational Program – Sponsored by XYG

Auto Glass Week Educational Program
Sponsored By:  

Attention AGSC/NWRD Members: Members of the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) can receive continuing education credits for several of the seminars taking place during the event. Look for the Continuing Education Unit (CEU) designation next to those sessions that qualify.

08:00 AM - 09:00 AMQuality Glass Part 2: How to Ensure Correct Glass Parts (CEU)

Quality Glass Part 2: How to Ensure Correct Glass Parts (CEU)
From defective glass, to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more.
Speakers: Rose Williams, CSR for Mel’s Auto Glass and two-time Gold winner in the Auto Glass Week Customer Service competition; Josh Schwermer, chief technology officer at Glass Mechanix; and additional speakers to be announced.

09:00 AM - 10:00 AMAuto Glass Customer Service Representative (CSR) Competition – Finals

Auto Glass Customer Service Representative (CSR) Competition – Finals

09:15 AM - 10:30 AMIndustry Disruptions: What They Are and How They Will Change the Industry

Industry Disruptions: What They Are and How They Will Change the Industry
By attending this session attendees will be introduced to six technologies and trends such as Artificial Intelligence (AI), EV’s, connected cars and others that are disrupting the auto insurance and auto glass repair and replacement industries.
Speaker: Frank Terlep,  CEO  of  Autotechcelerators,  has  worked  for  more  than  40  years  in  the  automotive  industry  and  has  been  at  the  forefront  of  auto  and  collision  technologies  since  the  mid-1980s.  Frank’s first technology business was launched in 1984 with a $100,000 investment from an angel investor where Frank developed one of the first software applications for the automotive aftermarket industry. Since then Frank has helped design and launch the industry’s first  Windows  based  estimating  and  management  system,  the  first  online  parts  procurement  platform,  the  first  mobile  app  and  digital marketing platform as well as an industry leading remote scanning and calibration software platform. Today, Frank is a published author of a new book, “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and the CEO of Auto Techcelerators, LLC, that has developed Test Drive CoPilot™, a new platform that will change the way test drives are performed, managed and documented forever and Calibration CoPilot™, a way to manage and document ADAS calibrations.

10:00 AM - 02:00 PMAuto Glass Week™ Exhibition Floor and Competitions Open

Auto Glass Week™ Exhibition Floor and Competitions Open

10:00 AM - 01:00 PMNational Windshield Repair Division™ Technician Repair Certification Training

National Windshield Repair Division™ Technician Repair Certification Training

10:30 AM - 11:55 AMAuto Glass Technician Competition (AGTO) – Finals

Auto Glass Technician Competition (AGTO) – Finals

12:30 PM - 01:40 PMWindshield Repair Competition (WRO) – Finals

Windshield Repair Competition (WRO) – Finals

01:00 PM - 03:00 PMEducational Program (Special Session) – Sponsored by XYG

Auto Glass Week Educational Program
Sponsored By:  

Attention AGSC/NWRD Members: Members of the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) can receive continuing education credits for several of the seminars taking place during the event. Look for the Continuing Education Unit (CEU) designation next to those sessions that qualify.

01:00 PM - 03:00 PMWorkshop for Newcomers

Workshop for Newcomers
If you are fairly new to the industry, and want to gain content geared directly to you then this session is for you. Learn from seasoned executives who can share their knowledge from successes to failures, challenges and overcoming it all.
Speaker: Keith Beveridge operates Beveridge Consulting which specializes in strategy development, marketing and operational review. He is a former senior vice president of Novus. The session will be moderated by AGRR™ magazine publisher Debra Levy.

02:00 PM - 05:00 PMAuto Glass Safety Council™ Technician Certification Exam (valid for all badged attendees)

Auto Glass Safety Council™ Technician Certification Exam (valid for all badged attendees)

02:00 PM - 05:00 PMNational Windshield Repair Division™ Technician Certification Exam (valid for all badged attendees)

National Windshield Repair Division™ Technician Certification Exam (valid for all badged attendees)

02:00 PM - 06:00 PMSponsor Move-Out
03:00 PM - 05:00 PMAuto Glass Safety Council™ ADAS Committee Meeting

Auto Glass Safety Council™ ADAS Committee Meeting

06:00 PM - 06:30 PMCompetition Medals Pick-up Window

Competition Medals Pick-up Window

06:30 PM - 08:30 PMClosing Awards Ceremony (optional, additional purchase required)

Closing Awards Ceremony (optional, additional purchase required)

  • Hotel TBD
07:00 AM - 08:00 AMAuto Glass Safety Council™ Education Committee Meeting

Auto Glass Safety Council™ Education Committee Meeting

07:00 AM - 08:00 AMNational Windshield Repair Division™ Executive Committee Meeting

National Windshield Repair Division™ Executive Committee Meeting

08:00 AM - 10:00 AMNational Windshield Repair Division™ ROLAGS 2 Standards Committee Meeting

National Windshield Repair Division™ ROLAGS 2 Standards Committee Meeting

10:00 AM - 12:30 PMAuto Glass Safety Council™ AGRSS Standards Committee Meeting

Auto Glass Safety Council™ AGRSS Standards Committee Meeting

12:30 PM - 01:30 PMAuto Glass Safety Council™ Marketing Committee Meeting

Auto Glass Safety Council™ Marketing Committee Meeting

10:00 AM - 12:30 PMAuto Glass Safety Council™ Board Meeting

Auto Glass Safety Council™ Board Meeting