The best CSRs can turn a potential customer into an actual one. This two-part session will first allow you to hear some of the best customer service reps compete for the title of world’s best. You’ll listen to how they greet and assess the customer and how they ask for the order. You’ll learn how they deal with demanding customers and difficult situations—all while competing for the title.
Moderator: Holly Biller, president of Key Media & Research, which produces AGRR™ magazine and glassBYTEs™ e-newsletters.
This session will be held in Breakout Session Room #1: Meeting Suite 4C