Quality Glass Part 2: How to Ensure Correct Glass Parts (CEU)
From defective glass, to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more.
Speakers: Rose Williams, CSR for Mel’s Auto Glass and two-time Gold winner in the Auto Glass Week Customer Service competition; Josh Schwermer, chief technology officer at Glass Mechanix; and additional speakers to be announced.